If, for any reason, you are not completely satisfied with your purchase, you may return it within the first 30 days for a full refund or exchange. To return an item, simply follow the Return Procedures listed below:
Contact us at 1-513-891-1930.
Let us know that you wish to return your order.
For local clients, we will make an appointment for you to stop in to transact the return.
For non-local clients, within one business day of your phone call we will email you a pre-paid, fully insured shipping label.
For those who are shipping a return, carefully package your item in a way that will protect it and make sure to include your name and contact information in case we have any questions.
Your order should arrive in our office in two business days (excludes weekends and holidays).
All refunds will be processed within two weeks and done in the form of the original purchase method.
Damaged and Used Items:
Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweler other than Krombholz will not be accepted.
Special orders cannot be returned. A standard or stock ring plus center diamond that we mount together - is not considered a special order.